At Advantagrouppty.com, we are committed to ensuring your complete satisfaction with every purchase. If you find yourself unsatisfied with any item, please consult our comprehensive policy on refunds, returns, and cancellations detailed below.
Return Policy
We gladly accept returns within 30 days of the delivery date. To qualify for a return, the products must remain in their original condition, unused, and include all original tags and packaging. Returns are applicable under the following conditions:
- The product does not match its description on the website
- An incorrect item was received
- The product is faulty or damaged
Return Procedures
Returning items to us is easy, with options available both by mail and in-store.
- Return by Mail: Start the return process by emailing our customer support at [email protected]. We will send you detailed instructions and provide a return authorization number to ensure a smooth process.
- In-Store Returns: Bring the item, along with the original receipt or proof of purchase, to our physical store. Our team is ready to assist you with completing the return efficiently.
Return Shipping Costs
While we do not charge a restocking fee for returns, customers are responsible for covering the shipping costs incurred when sending items back to us. We recommend using a trackable shipping service to ensure safe delivery.
Refund Process
After we receive and evaluate your returned item, a refund will be processed. The refund will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company.
Order Cancellation Policy
You may cancel orders prior to shipping without penalty. Once an order has been dispatched, cancellations are not possible. To cancel an order, contact our customer service team promptly at [email protected] for immediate assistance.
Exchanges & Replacements (if applicable)
At Advantagrouppty.com, we understand that sometimes things can go wrong. If you receive an item that is defective or damaged within 30 days of delivery (as verified by the tracking information), we’re here to help.
- Contact Us: Please email us at [email protected] with a clear photo of the defective or damaged item.
- Replacement Approval: Once your photo proof is reviewed and approved, we will send out a replacement item to you promptly.
No need to send the defective item back to us.
Please Note:
Exchanges due to customer errors, such as incorrect size, design, or color selection, are generally not accepted. We encourage you to double-check your choices before finalizing your order.
Additional Information
- Customer Feedback: We value your feedback and encourage customers to share their shopping experiences. Your insights help us improve our products and services.
- Gift Returns: If you received a gift and wish to return it, please contact our customer service to discuss options for store credit or exchanges.
- Customer Support: Our customer service team is available to assist you with any questions or concerns you may have about our return policy. Reach out to us at [email protected] for personalized support.
Thank you for choosing Advantagrouppty.com. We are dedicated to providing a seamless shopping experience and appreciate your business